Effective October 19, 2026. BigSales4U LLC offers a 30-day refund policy for BS4U AutoSep Studio software purchases.
30-Day Refund Eligibility
You may request a full refund within 30 calendar days of your purchase date, including after downloading, installing or activating the software. Activation does not remove your eligibility during this period. This policy applies to all paid licenses, including the Holiday Special (up to 3 PCs).
How to Request a Refund
Email support@bs4uautosepstudio.com within the 30-day period. Include your order number, purchase date, product and the email address used for your purchase. You may describe the reason for your request to help us improve the software. Do not send payment-card details or passwords.
Refund Processing and License Cancellation
After verifying your purchase and eligibility, we will confirm your refund by email and return the payment to the original payment method. The time for the credit to appear depends on your payment provider or bank. A refunded license is canceled; stop using it and uninstall the software from every computer covered by that refunded license. Keep copies of your own artwork and job files before uninstalling.
Digital Delivery and Technical Help
AutoSep Studio is digitally delivered software. No physical return or return shipping is required. If you need help with a download, installation or activation, contact support. Asking for technical help does not prevent you from requesting a refund within the 30-day period.
Before You Purchase
Review the product description and Windows requirements, and ask support about your printer workflow. A free 10-day trial is available by instant download and starts automatically on first launch. No invitation or manual trial license is required. The paid-purchase refund period begins on the purchase date, not on trial activation.
Requests after 30 days fall outside this voluntary refund policy. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.