Practical help for working shops

AutoSep Support Center.

Installation, activation, FilmRIP, diagnostics, and production-workflow assistance.

Installation

For Windows 10 and Windows 11, 64-bit. Early Access code signing is pending. Use only the official Early Access package supplied by BS4U and its verification instructions. If Windows shows an Unknown Publisher or SmartScreen warning, contact support before continuing. Do not disable security protections.

Trial & Paid Activation

The free 10-day trial starts automatically on first launch. No invitation or manual trial license is required. Existing paid activation is preserved. After purchase, create a machine activation request, send it to support@bs4uautosepstudio.com, and import the returned signed license.

FilmRIP Output

Confirm the selected Windows driver, film media, ink, density settings, and calibrated profile before direct printing.

Before requesting help

Create a Useful Support Report.

Record your AutoSep and Windows versions
Run the built-in diagnostics
Create a diagnostic support ZIP when requested
Describe what you clicked and what happened
Never send private signing keys or certificate passwords

Email Support

Include the details above so the problem can be diagnosed efficiently.

Email support@bs4uautosepstudio.com

Clear production guidance

Setup & Compatibility Questions

How do I remove a graphic background?

Open your artwork in the main window and choose background removal. Preview the edge-connected background color removal, adjust tolerance and feathering, then apply or cancel. Save a transparent PNG when needed, or restore the original. This offline color-based tool is not an AI subject cutout.

Can I request a refund after activation?

Yes. Request a full refund within 30 calendar days of purchase, including after activation, by emailing support@bs4uautosepstudio.com with your order details. Refunded licenses are canceled.

Can I use a 32-bit Windows PC?

The current installer is 64-bit. Windows 10 32-bit is not currently supported; Windows 11 has no 32-bit edition.

Does local production require internet?

Core separation, FilmRIP preparation, export, calibration and local job production work offline. Signed offline activation uses a request and returned license file. Email, optional IMAP and web resources need connectivity.

How do accounting exports work?

Command Center creates separate QuickBooks and Xero CSV exports of invoice line items. CSV files can be reviewed in Excel. Check import mappings and tax/account codes in the accounting product; this is not live synchronization.

Can AutoSep send invoices and proofs?

Configure SMTP email for sending attachments, with optional IMAP inbox synchronization and an EML fallback. Connected email does not block local production.

What should I verify before film production?

Review plates, physical size, registration, halftones and QC findings. Qualify the printer, ink, film, driver, exposure, mesh and press combination. Generic printer profiles and screen proofs do not guarantee physical output.

Download Free 10-Day Trial

From download to your first job

Installation & First-Run Checklist

Confirm your PC runs 64-bit Windows 10 or Windows 11. In Windows Settings, open System > About and check System type. A 32-bit installer is not currently offered.
Use the download and version instructions supplied with your purchase or the public 10-day trial. Keep your order email and a copy of the installer. Ask support for the current package if the link has expired.
Check the supplied package verification information, then run the installer and follow its prompts. Code signing is pending during Early Access; contact support if Windows reports an unknown publisher.
Open AutoSep to start the automatic 10-day trial. If already activated, your paid license remains in place. For a paid purchase, create the machine activation request, send it to support@bs4uautosepstudio.com, and import the signed license returned for that computer. Multi-PC licenses, including the Holiday Special (up to 3 PCs), require a separate activation request and license file for each authorized PC.
Open a sample artwork file, select the garment and separation method, review and adjust the plates, then approve the job before FilmRIP export or printing.
Confirm finished dimensions, registration marks and printer settings on a test film before a production run. Save the job and configure a backup location.

Before changing computers or updating

Back up your jobs and production settings first. Contact support about activation on a replacement computer. Portable backups exclude email passwords and machine-bound licenses; configure those separately. Keep the existing installer until the new version is working.

What to include in a compatibility question

Tell support your Windows version and system type, artwork size, printer model, Windows driver, film and ink, mesh and intended output size. Memory and disk requirements vary with artwork dimensions and output DPI; ask support to evaluate large jobs with the free 10-day trial before purchase.

Open Training Academy Contact BS4U

Activation, Troubleshooting & Refunds

Updated October 19, 2026. Contact support@bs4uautosepstudio.com.

Before Installing: Verify Your Download

BS4U AutoSep Studio v1.0.0-PC1, build 1002, supports Windows 10 and Windows 11, 64-bit.

Download the trial ZIP from this official website. Wait until your browser reports the download is complete.
Right-click the ZIP, choose Extract All, and open the extracted folder.
Check the Setup EXE against the SHA-256 below. This checksum is for the extracted EXE, not the ZIP.

Installer: BS4U-AutoSep-Studio-Setup-v1.0.0-PC1.exe

Expected SHA-256:

b1528199580bc94a6691cee4f1035964b5676bc506c65d796376f8220acf4a0e

Check Without PowerShell

Open the extracted folder containing the Setup EXE.
Click File Explorer’s address bar, type cmd, and press Enter.
Paste this command and press Enter:

certutil -hashfile "BS4U-AutoSep-Studio-Setup-v1.0.0-PC1.exe" SHA256

Compare all 64 characters with the expected value above. Uppercase and lowercase letters are equivalent. If the values differ, do not run the installer. Download again or contact support.

If Windows Shows a Publisher or SmartScreen Warning

Code signing remains pending. This installer is unsigned, so Windows may show “Unknown Publisher” or “Windows protected your PC.” A matching checksum confirms matching file contents; it does not prove that software is safe or code-signed.

Confirm the installer came from this official website and its checksum matches.
Scan the extracted installer with Windows Security or your antivirus. Stop if a threat is detected.
If SmartScreen offers More info, open it and check the application filename. An unknown publisher is expected for this unsigned build.
If you trust this verified Early Access package and Windows offers Run anyway, you may choose that option to continue. Then review the Windows permission prompt and follow Setup.
If that option is unavailable, your organization blocks installation, or a threat is reported, stop and contact support. Do not disable antivirus, SmartScreen, or other protections.

Trial and Paid Activation

The free 10-day trial starts automatically on first launch on an unlicensed computer. Existing paid activation is preserved. Build 1002 uses signed offline paid activation. Online paid activation remains pending.

Questions or verification problems: support@bs4uautosepstudio.com.

Trial activation

The free 10-day trial starts automatically on first launch on an unlicensed computer. No invitation, trial checkout or manually issued trial license is needed. Existing paid activation is preserved.

Paid activation request: step by step

Open License & Updates.
Choose Create Activation Request and save the .bs4ureq file outside the installation folder.
Email the request file to support@bs4uautosepstudio.com. Include the order number, purchase email and which PC you are activating.
Save the returned .bs4ulic file. Choose Import License, then Validate License and confirm VALID.
For a multi-PC purchase (Holiday Special: up to 3 PCs), repeat on each authorized PC. Each PC needs its own machine-bound license.

Do not send private signing keys, certificate passwords, account passwords or payment-card details. Do not share machine-bound licenses. Contact support before moving an activated installation to a different computer. Our support team emails your signed license file back within 24 hours, Monday through Friday.

Example activation email

Subject: AutoSep paid activation — Order 1234 — PC 1

Hello BS4U Support,
I purchased the Holiday Special license (PC 1 of 3). Order: 1234. Purchase email: customer@example.com. Windows: Windows 11, 64-bit. I have attached the activation request created on the PC I want to activate. Please provide its signed license. Thank you.

Troubleshooting

Problem	Next action
ZIP will not open or Setup is missing	Download the complete official ZIP, wait for completion, then Extract All. Compare the supplied integrity record. Send support the filename and exact error.
Windows reports Unknown Publisher	The current Early Access installer is unsigned. Contact support for verification guidance. Do not disable security protections.
Trial appears expired or the license is invalid	Check the Windows date/time and the exact license message. Reinstalling is not a new trial. Send the message to support; do not edit trial or license records.
License works on another PC but not this one	Machine-bound licenses are issued for the authorized PC. Create a request on this PC and contact support about the permitted activation or transfer.
Background removal affects light artwork	Cancel or restore the original, lower tolerance and inspect the chosen background color. The tool handles edge-connected color backgrounds, not AI subject segmentation.
Wrong plates selected for merge	Use Clear Selection, click each target row independently, confirm the count, and then Merge Selected.
FilmRIP rejects a stale film	Load the intended revision, review/approve the current live plates, and export fresh films. Do not bypass the warning by renaming an old film.
Printer missing or physical output differs	Check the installed Windows driver and queue, media, ink, dimensions and calibrated profile. Test a film before production. Generic profiles do not certify hardware.

Send a useful support report

Include the order number if applicable, AutoSep version, Windows version/system type, exact steps, expected result, actual result, error text and printer/driver details when relevant. Use built-in diagnostics and a support ZIP when requested. Review attachments and remove unrelated customer data, artwork, passwords and private keys.

30-day refunds, including after activation

Request a full refund within 30 calendar days of the purchase date, including after downloading, installing or activating. Applies to all paid license purchases. Email support with your order number, purchase date, product and purchase email. A reason is optional; troubleshooting is not a prerequisite. Trial start does not shorten the subsequent paid-purchase window.

After eligibility is verified, the refund goes to the original payment method. Bank/provider posting times vary. The refunded license is canceled: stop using it and uninstall from all covered computers after backing up your own artwork and jobs. No physical return is required. See the published refund policy; statutory rights remain unaffected.

Example refund email

Subject: AutoSep refund request — Order 1234

Hello BS4U Support,
Please refund my AutoSep purchase under the 30-day policy. Order: 1234. Purchase date: October 20, 2026. Product: Holiday Special license (up to 3 PCs). Purchase email: customer@example.com. I understand the refunded license will be canceled. Thank you.